Critical lifeline service still not installed

I app**** for my line to be moved to my new premises in late Jan. The technician came over on 9 Feb but was unable to locate the line with his equipment. We have put in a new line on our premises at a huge cost to us. I am still waiting for telkom to come transfer the line. Now they want to only do it in March. This is unacceptable. My wife is a counsellor and this line is used as a life line to critical patients. Please can this line be sorted out today. We already had a patient who could not get a hold of us attempt suicide. Must someone die for Telkom to respond.