******** Behaviour from Telkom

On the 4th of August 2018 I suspended my service due to me moving to another home. Early October 2018 Telkom installed my fiber in my new residence. Only a two month waiting period...

My complaint is this: I WAS BILLED FOR THE TWO MONTHS FOR NO SERVICE!!

I disputed this on the 4th of October with ref number ********** 7 to inquire why the amounts was debited and why not credited to my bill. I was told they will resolve this on my new statement.

0n the 18th of October 2018 i received the new bill with the two months still not credited.

I contacted the call center again to inquire why, and to stop the debit orders. The reference number given was ********** 81018. The debit orders was stopped BUT STILL NO CREDITS!!

Now my service is suspended because of a R1 670.00 arrears amount.

I contacted the call center, ref ********** 1, on the 8th of January 2019 and was promised while the dispute is being resolved, they will re-connect. IT WAS NOT!!!

1. It is clear that Telkom has no intent to credit my account OR resolve the issue. 2. From the **** reference number they gave me on the 18th of October 2018, it is clear that they want to keep my money.