******** behaviour, disgusting service.

Disgusting service. I have made 4 phone called to down grade a home phone account. I was hung up on twice. My mother made a further 14 calls. Each call Centre person says it is another person you need to talk to. I had 4 additional add on items put onto my account to increase the bill without my request or consent. It is impossible to get in touch with anyone who feels like doing their jobs and solving the problem. Why do they expect customers' to pay on time but no one could be bothered to solve a query. What will it take for a Telkom person to correct my phone account????????