1 reviews | Active since Jan 2017
******** and useless if Hellopeter let me give 0 stars I would
So its almost been a year since I have moved abroad. But my troubles with Telkom started even before then. I moved from1 house to another in South Africa and tried to change my details with Telkom ito my new address. Still received bills for my new home with my previous address on all the bills (via email). Then I have tried to cancel my telkom fiber line before moving to New Zealand. Then still received bills for them (yes with my old address still on the bill - and honestly you are billing me for a fiber connection when the previous house doesn'teven have fiber). As I did not wanted to get black listed I payed so far for the monthly bills while trying to cancel the finer line from over seas. I was firstly told to ring 10210 option 2 - FROM NEW ZEALAND!!!!!! Even while in SA this option did not work. Then I eventually got help via email and I have written correspondence that the matter would be resolved only to be emailled a bill again the next month. So I went back to South Africa for a family trip and went into a Telkom shop. They helped me, yes I asked for copies and thus I have evidence that they once again said it would be cancelled. Guess what still receiving bills..
So if anyone out there is thinking of getting any service from Telkom please don't honestly just don't. If you want fiber go via Afrihost or anyone else. I know they ***gy back on Telkom because they are the state owned enterprise with the rights to all things in SA, but you pay a little bit extra and you dont have to sit with this type of head ache as they deal with Telkom..
Honestly if Telkom wasnt a state owned enterprise they would have gone down a long time ago as they do not know how to spell customer service.
Lets see of they even respond on this message.
And no sense in trying to phone me, as you need to put a SA number into hellopeter to be able to publish all of this - the number wont work as I have moved overseas.....
