Cresta store *********** manager

I purchased 2 cellphones on contract on Black Friday. I was told that the stock would arrive later that day. Two weeks later and I am still waiting for feedback. The manager at the Cresta store is beyond ***********. He lacks basic customer service skills and has a dont care attitude. I have to constantly go to the store to follow up and all that I am told is they are waiting. Theres no urgency or care. I had to ask them to give me timelines but they clearly thumbsucked a date to get rid of me. Today I went back and he still has no feedback or clue till I asked him to check and give me a proper update as to when the phones would arrive. Again a week more and who knows what will happen then. Why operate a store that over promises and under delivers?