Cresta Branch emailed landline Cancellation on 17/09 and instead of cancelling blocked my LTE and struggling for past 3 days to sort out

On the 17/09/2017, I went to Telkom Cresta Branch to upgrade my LTE package and cancel my Landline, they emailed to cancellations and no cancellation was done. So every month I only paid for the WIFI. On Wednesday, when I gt home, I had to send an important email and no connection, Called Telkom 081180 and spoke for 28m40s with no success, had to call 10231 and spoke for 10m0s, still no success, then called 10210 and spoke for 8m46s and still no success. Drive to Cresta branch again and after waiting 45min in queue was told will email cancellation again. Did a call back as well and no call back. The next day I emailed the cancellation AGAIN from personal email and to ********** no freakn joy. Still No LTE. Yesterday I spoke to F Gaza from billing who I mailed the forms again to and said my WIFI will be working in the next hour, that was at 2pm. At 7pm when I gt home, still no freakn wifi... This is what awesome service Telkom gives their customers. I just want my WIFI To be work... I am paying for it.....