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Ebrahiem D

1 reviews | Active since Oct 2015

12 Apr 2016, 10:37

Credit vetting dept

Application for an upgrade from smart 100 plan valued at R449 to an iPhone 6s smart plan 50 contact valued at R649pm still at the credit vetting department.<br> <br> Existing Telkom Mobile subscriber, for over 22 months on the aforementioned contact and have serviced it well for that many months. <br> <br> Spent over R14,400 in out-of-contract data bundles from start to finish of the contract which pushed my bill up to way over R1000 every month.<br> <br> Last 5 gig bundle was purchased last moth for R299 <br> <br> Logic dictates i get a contract and continue utilising Telkom as my service provider however should I be declined I will cancel and you will lose me as a customer. Which at this rate I don't think even matters to you people. <br> <br> Still a Telkom Mobile subscriber.<br> <br> Someone please sort this nonsense out.

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Replies (1)
Telkom
Telkom's reply12 Apr 2016, 12:18
Official
Hello Ebrahim0294,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM222700 .

We apologise for any inconvenience caused.

Kind regards
Igsaan
Telkom Social Media Team