Credit Transfer from One Account to Another

Spoke to Samantha Abrahams with regards to Case Number ***0. Spoke to her at 15:21pm on 07/03/2016 regarding having a credit adjustment done. I am in credit on my one Telkom account (which no longer has billable items), and I requested that this be transferred to my account with Telkom that still has billable items. Why I have two accounts, I really don't know.<br> <br> I followed up on 28th March with your Online Chat team, and apparently it got assigned to the wrong department / group. They then reassigned it and someone would contact me.<br> <br> Today's the 4th of April, I received my eStatement and the credit is still showing on that old account which has no billable services.<br> <br> Please can someone investigate this and make sure it is resolved.