Credit Still not Issued and being Billed Twice

I took out a Telkom Mobile contract for 1 mobile phone on 24 November 2017.

On 28 November Telkom Mobile debited my account of R199 and i did not receive my phone. I then logged query on hellopeter of which Telkom Mobile responded after couple of days and apologised and delivery of my phone that i signed up for and another 1 for the inconvenience caused which was received around December 2017.

I called Telkom Mobile on numerous times and is most welcome to go back to their recording about my billing. I was advised by numerous consultants that the debit of R199 which was taken for November 2017 will be passed as a credit.

January 2018 Telkom Mobile debited my account of R343.71 for the month of January 2018 and the pro data for December 2017. No problem with that. I called again and again and spoke to numerous consultants and even emailed different consultants my bank statements showing the different months with the different and incorrect debits and nothing has happened until now. I get comments such as the credit has been issued, the R199 for November 2017 does not reflect on their system and i keep on going back and forth all the time. 05 February 2018 again my account was debited for R174.64

If my billing is not going to get resolved i will have no choice but to go to the bank put a stop order on Telkom and reverse the money that is owed to me because i'm sick and tired of calling and nothing gets resolved and i got to make the time of my busy working day to get something resolved because Telkom Mobile cannot even get their billing cycle to work properly.

If Telkom Mobile cannot provide a decent service please let me know so i can move my business to a server provider that will appreciate my business.