Credit Refund Not Resolved - Poor Customer Service

Credit is owed to me due to overpayment on my account. I have sent emails to two different people of which I can provide their email addresses. I have submit numerous requests for feedback regarding my refund, but no one has called me back, and no one has responded to my emails, extremely disappointed with such poor customer service.

Seems impossible to even find a customer contact number for Telkom Mobile.

My case number that was provided via SMS from Telkom as shown below:

"Telkom SA: Dear Customer, Your query will be attended to.Your case number is ***2 Please do not reply to this SMS."

Never received updates or feedback.

Will never recommend Telkom.