Credit Refund

Hi Telkom, for the last two months i have had an issue with the fact that i have been made to wait for someone to respond to my query regarding the following two reference numbers, Ref: ********** 0 + Ref: ********** 8 and have to call in and repeat the same issue to a different person and give my bank details again-and-again for a refund. I was billed R517 for not using the service in September 2018 and was told it was for cancelling the service within the 30-day cancellation period which was not correct. I cancelled on the 1st Aug 2018 for the service to stop on 1 September 2018. I am also owed a R700 deposit that needs to be debited back to me and been asking this to be sorted since 14 August 2018. Are there any decent people left at Telkom to assist me and stop this madness?

I have a credit of R700 (my deposit) and R628.21 that needs to be refunded to me as promised. I am waiting for my refund of R1328.21 as i cannot go another month waiting as the line has been cancelled since 1 September 2018.

When can i expect to get my money paid back?