Credit Rating

<p>I had a landline account with Telkom. I cancelled it 11 January 2016. I never received an invoice from them after that again. When I app**** for a new home loan I was informed that they put me on the credit record. I went in on 11 August 2016 to find out what was going on and was informed that there was still an amount owed. I paid this right there and was promised that the listing will be removed. I also spoke to their billing department later on and was promised the same thing. To this day the listing is still on there. This is making all my new account hard to open. What is the problem here?</p>