Credit paid into someone else's account. Still not reversed or paid to us.

Solidarity account *** - we requested a refund since last year October 2022 The money was paid into BAN/Account no:***, the company called Echo Loyalty and Rewards Managment I was told "If you do not know Echo Loyalty Management then the transfer can be reversed back into account ***, request must be on a signed business letterhead. This was sent to Telkom.

Then I received an email stating " Kindly please be advise if you know the compay called Echo Loyalty and Rewards Managment because it seems like this ECHO LLOYALTY and Rewards management is linked to SOLIDARITEIT/SOLIDARITY and billing contact was ASHLEY CHETTY"

I confirmed with our HR department, we never had an employee Ashley Chetty working here.

Yet again, I emailed and made phone calls to Telkom. Till date we have received no refund or the credit back on our Telkom account.

There was also a dispute launched with reference number ***0

This is really terrible service and I truly hope that this is not happening to other customers.