FD
Faaizah D

1 reviews | Active since Jan 2018

26 Jan 2018, 22:07

Credit on mode.

Our internet hasnt been working. Thought the faukt was with the modem. Went to telkom store in eastgate, purchased a new modem. The fault wasnt the modem but woth the telkom phone line. I returned the modem 2 days later and asked for a refund. The attendant said to me to come 3 days later for a credit as they didnt have cash, I went 3 days after that and they still dont have cash to crdeit me. Im still waiting for them to call me to refund me. How can a huge company like Telkom NOT have cash in their store to refund customers. Pathetic service from a SERVICE PROVIDER store.

0
Replies (2)
Telkom
Telkom's reply26 Aug 2018, 08:41
Official

Good Morning Faaizah

Thank you for contacting us
I'd like to do a quick follow-up if everything is up and running perfectly on you end?

Your reference number is AI***

We apologise for any inconvenience caused. Thanks in advance


Kind regards

Jawaad

Telkom Social Media Team

Best regards,

FD
Faaizah D's update26 Aug 2018, 10:04
Reviewer Update
Thanks for the "quik" follow up on my query 7 months later.