CREDIT MANAGEMENT, TELKOM BEING DISHONEST AND BLACKLISTING ME TELKOM BEING DISHONEST, BAD CREDIT MANAGEMENT SYSTEM AND BLACKLISTING ME.

Telkom bills me after I have sent them a cancellation letter. I have been phoning them constantly and even though I get through they do not follow up on their side once we end the phone call.

I paid my last invoice up to date and sent proof of it to the de-listing credit management office in Johannesburg.

I made sure that once the payment was made, to please reply by saying that I will get my paid-up letter, and no further billing will be made on my name.

The Telkom representative said that they will send the letter once they have received confirmation of payment. This was on the 4th of May 2019, it is now the 9th of May 2019 and now I am being told that I need to wait another 10 days to get the letter from the credit bureau.

I do not trust Telkom to do their tasks properly and they have an open opportunity to bill people due to their lack of admin and staff.

I am still being billed for an account that should have been canceled weeks ago and they still refuse to send me the payment letter.

My concern is if I have paid the account in full and it is not a monthly payment that I am doing, why do I have to get the letter from the bureau instead of getting it from the de-listing office and Telkom?