1 reviews | Active since Jan 2013
Credit Management Department are *********
<p>On 27 October I phoned Telkom to change my ADSL speed to 4mps and to reduce my uncapped to 40G per month. When i got my first statement i noticed that they did not move me to 40G. I raised this and now have been told by the credit department that because i used data, my refund is rejected. I should not have used the data. How was i supposed to know the data i used was still uncapped? To me i could use as much as i wanted until my data is up at which point i would have to top-up. But the funniest of all is, i only used 10Gig - so what is really their argument? I have not used more than 40G and even if i did, the fault would be theirs! Had they given me the 40G, it would stop when i use 40G. This is soooo very dishonest. I am done with Telkom.</p>
It was already "under review" for 10 days. Which is when I had to call, no-one called me. Only to find out it was rejected because i used the data. Yet i only used 10Gigs which is under 40G let alone uncapped!
It was already "under review" for 10 days. Which is when I had to call, no-one called me. Only to find out it was rejected because i used the data. Yet i only used 10Gigs which is under 40G let alone uncapped!
Hi Ruwaidah
Thank you for taking my call, I have upgraded the line to 4Mbps as requested and the credit for the tin account has been passed. This will appear on your next account.
This serves as confirmation that your complaint has been resolved.
Regards
Hilary
Telkom Social Media Team
Hi Ruwaidah
Thank you for taking my call, I have upgraded the line to 4Mbps as requested and the credit for the tin account has been passed. This will appear on your next account.
This serves as confirmation that your complaint has been resolved.
Regards
Hilary
Telkom Social Media Team
Hi
I still dont see the 4mbps line - it shows dsl fast. i thought it would show Faster dsl.
Hi
I still dont see the 4mbps line - it shows dsl fast. i thought it would show Faster dsl.
I have still not received a reply on my last query AND after having told Telkom my line no longer needs to be disconected, it was disconnected today. I have been put through to 5 different people and still no-one can give me a number to call or answer why it went ahead. from section to section i am told it isnt for their section
I have still not received a reply on my last query AND after having told Telkom my line no longer needs to be disconected, it was disconnected today. I have been put through to 5 different people and still no-one can give me a number to call or answer why it went ahead. from section to section i am told it isnt for their section