Credit listed with an up to date account

Earlier in the year (FEB), i missed a payment for my telkom landline account because one of the consultants told me that my debit order has been captured on the system. I have since then made manual payment for my account and have never missed any payments.

I have a personal emergency and im currently siting at the bank, my banker tells me that my credit record shows that i owe telkom R200 and there for cannot help me until i get a letter from telkom confirming my account is up to date. My telkom account is currently up to date and has been since. I call your call center and they cannot help me because your credit department does not have a contact number, they cannot be contacted. How awesome is that? You have a department that has messed up my personal finances and they cannot help me right now, i have to wait 24/48 to get assistance. While im sitting with an emergency at the bank.

I urgently need an explanation as to why my records show that i owe you money and a letter showing that dont owe you money to provide to my bank TODAY!

You have a contact center that you equip with nothing but apologies to give to your customers.