CREDIT LISTED BECAUSE OF TELKOM'S NEGLIGENCE

This matter originated in March 2019 where I cancelled my service and paid the final bill. After numerous communications I mailed and got a response on email from a lady called Eva Sitole-Seleke from the Credit Management Collections and Disputes stating that both my and my mother accounts were cleared by her and she was waiting for the cancellation order to be completed. On the 14th of August 2019 I received a mail where she copied me in and the mail was addressed to Credit Management Delisting Department requesting paid up letters for both accounts and stating she had already arranged for the rental credits. Until today I am harassed and threatened by the one collecting company after another about the amount apparently outstanding which clearly was the amount that had to be cleared as per Ms Seleke's mail. I have forwarded all the mails to the collectors over and over and the response is they need me to contact Telkom which is an IMPOSSIBLE task as nobody can tell you who to speak to and that is IF you can get through to anyone. This listing is on my credit profile and I am refusing to pay anything further for the negligence of Telkom. I want Telkom to trace the mails that was sent and find out who was responsible and clear my name!