credit for faults 574CWK230216 and 640ctz070216

hello<br> <br> we received not reply trying to email you re this matter topl [Email Removed] <br> <br> we need a refund for all services not rendered both for the applicable dates these phones were down which although reported at different days was SAME LINE and SAME TIME DOWN FEB 8 to FEB 29 which bis considerable <br> <br> we reported 2 faults both for the same actual landline<br> <br> FEB 8th 2016<br> fault 640ctz070216 for *** (our business number: musical instruments)<br> <br> another fault 574CWK230216 was also finally reported on *** ( the same no but the home no ) though the dates of no use were exactly the same<br> <br> our home telephone account is acc no *** for the ***<br> <br> FEB 04 to mar 03 we have been charged R935.73<br> <br> 1)fault 640ctz070216 for *** ( we dont have that account sent to us yet )<br> <br> and<br> <br> 2) acc *** for the *** under t fault 574CWK230216 <br> <br> as there are 2 bills from you !!<br> <br> please credit our tel accounts ( both of them ) for the relevant dates FEB 8 to FEB 29 and forward a proper email address asap.