Credit file affected by Telkom

<p>I called Telkom an hour ago agent said he will call me back now that is the kind of service they offer leaving us customers dissatisfied not to mention how many times I called in logging complaints on the same query how many agents and managers can one speak to to get helped I'm on a contract of R269 per month they took wrong account details of my bank statements I took phone in August they cut my line in October due to nonpayment of their fault they took from my bank account now 30/11/16 R1440 which is so wrong their wrongs that I'm paying for a big amount for a phone how can they do this to me in the month of Christmas? I called two days ago manager was so rude telling me he can't do anything not even reverse payments as I requested he said I must pay even if my line was cut the agent now tells me to wait for collections to get back to me of October's complaint how can they take this long to give me answers?? what can I do to take matters further as telkom don't assist us customers the agents services are putrid</p>