Credit due to me has not been given

I am completely frustrated and unhappy at the terrible customer service Telkom mobile has to offer.<br> <br> On the 19th of November 2015 my account was debited for an amount of R99.00 for a new tablet deal, i was informed when i receive my first bill for the tablet the R99.00 credit will reflect.<br> on the 03 of January 2016 i received my bill and there was no credit so i called the call centre for some one to assist, i was told the only way i can be assisted is if i provide them with bank statements to show the debit, this only frustrated me more because surely if you debit my account there should be some record of it.<br> after many calls later i finally emailed my bank statement on the 19 january 2016 to a lady by the name of Doris sobawu.<br> <br> since then i have had no feedback or emails to let me know whats going on, i have called the call centre every friday since then and still nothing.<br> <br> my account is debited on the due date for what i owe but my credit has not been given to me<br> i am actually tired of calling as there is no one who ever helps.<br> <br> this is the second time this happen to me, the first was when i had taken my contract last year August and thankfully that was resolved in September.<br>