CREDIT DUE FOR 7 WEEKS!

Due to a Telkom fault my line was down between 24 August and 4 September - 11 days. On 14/09 I called 10210 to ensure that the credit would be passed and was told to call back on the date my statement was issued. I did and spoke to the supervisor, Jody who said that accounts department were two weeks behind and that my credit would be passed within the next 2 weeks, thus reflecting on my next statement. I got a reference number. My bill has just arrived, and NO CREDIT HAS BEEN PASSED! Yesterday I had the MISFORTUNE of speaking to Nandipa and her supervisor Wasima in my attempt to find out when this credit would be passed. Nandipa said that the account department is now 4-6 weeks behind in passing credits and refused to give me a reference number for my new query regarding when my credit would be passed. She passed me on to Wasima, well Telkom, this is not a lady who deserves to be earning a salary. Wasima refused to give me a reference number and was non-committal (I'm being generous) when I requested that her manager call me today. She was quick to name her managers (Thembela and Nonothani), but not keen to get them to deal with me. Can SOMEONE PLEASE just pass the credit due!