Credit dispute

I, Portia Mdhluli, would like to ask hello Peter to help me resolve my problem with Telkom. They are supposed to debit R388 but they are debiting me R578. They always send me case numbers via sms but never contact me, the consultants consistently gives me wrongful advice. The service is very bad I will not use Telkom ever in my life or refer and friend or family member.

On the 03 October 2020 I went to Mall of Africa to upgrade my contract and I also app**** for a new contract the deal I signed for is as follow:

* 40 plus 40 for R199 as upgrade

* New contract P30

However the *********** billing department invoiced me for the upgrade of R289 and I never received the upgrade of 40+40 (R199) that i signed for on the attached contract, I am currently paying R578 which is incorrect. on the upgrade with no device I am getting 800MB and paying R289 this is not acceptable. I went to mall of Africa to query the billing a call was logged and it was closed and no one contacted me and I called again to follow up a call was logged again and thereafter the case was disputed with no one calling me.

I am currently paying extra R190 on the upgrade which I am only getting 800mb with no device this is ridiculous.

Can hello Peter please assist in getting this matter resolved and get Telkom to fix the invoice.

Portia Mdhluli

Contact ***