Credit Approval?

I have a mobile contract with Telkom and it is due for in upgrade. I went in store to upgrade to the Note 8.

For some reason, it went through credit approval. How is that possible? I am literally paying you every month for this contract and now you are checking if I will be able to pay. What if it gets decline hypothetically? Are you just going to cancel my contract with you can cancel my number even though I have been paying you via debit order every month for 2 years?

I have called every day and gone back to the store and it is still pending. How long does it take for someone to log in and look at my score? I can do it in 30 seconds and check it on TransUnion and Equifax. It is fine.

If this is not resolved by Friday, I am just going to cancel the contract and pay some other provider for the service. I have already cancelled my fixed line with you.