Creative lies from customer care agents

the Porting process doesn't get any easier in response to customer complaints, but result in creative handling. yesterday (20/02/19) i called the Prepaid customer service to get assistance in porting to Telkom, i had failed because i am currently using a Temp ID whilst awaiting the actual, and the sim i bought was registered by my business partner, long story short, i had given up and called them on another matter but happened to mention that in passing , the Agent advised me with so much confidence, that i ddn't need to buy a Telkom starter pack and register but use the old (other network) sim to not only send the request but port the actual iCC by including its ID and will DEFINITELY be able to use it on the Telkom network. i must admit i was shocked to the point of asking him to explain that in different scenarios, the answer remained the same, after yet another fail, i called them again same day, and another agent confirmed it however the call was conveniently cut, now they cant find it because with TELKOM, as long as the agent hasn't done the security check, they don't have an idea who called ( very convenient unless you do something wrong to them, they know who called. now everyone at Telkom is denying that process exists or existed. according to the Manager i spoke to, the agent was off till Saturday, but after promising the management i will not take this lying down, the agent sent me an email from work saying "he confirmed with their Tech dept. and the process was changed (the fairy process was denied to have existed.) So i'm of the impression that Telkom will say anything, no matter how ridiculous to save skin and make money, they're not even apologetic about their sloppy work.