<p>I called for the R799 pm LTE 100g (unlimited). I was told that our area lies outside the scope of that LTE package but for R899 pm I could receive another LTE package? So I signed up for the 24 month LTE package at 899. I was billed R899, 3 days later..... no device delivered. I called in and miraculously the next day (week later) the unit is delivered. Good start! This month I am mailed a bill for R1713??????? I call in. 30 minutes later we have a case. In two years I had no problems with Afrihost, and now with Telkom......issues. You have creative accounting......just bill me the amount as per contract ie R899. It was quickly stated that should I not have funds available then I get handed over.......what happens when you bill incorrectly? Do you pay me lost interest? Do you rectify within 24 hours? What accountability is there for Telkom? Fix the invoice to the agreed contract amount. Dont promise to credit me.....invoice correctly.</p>
Hello Vaughan1971
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hello Vaughan1971
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Hi Vaughanb ,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***8
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
Hi Vaughanb ,
Thank you for making contact with us.
Please be assured that we have sent your query to the Billing Team for further assistance, they will be in contact with you.
Your reference number: ***8
We apologise for any inconvenience caused.
Kind regards,
Launa
Telkom Social Media Team
Best regards,
I received an sms stating the issue is resolved? There has been no call and in fact Telkom has not debited me this month. So what is the case worth? Is 72 hours response time equal to a week ? Other than case numbers what has been resolved?
I received an sms stating the issue is resolved? There has been no call and in fact Telkom has not debited me this month. So what is the case worth? Is 72 hours response time equal to a week ? Other than case numbers what has been resolved?
It's great to see that 72 hours turnaround is honoured. What is going on with the case?
It's great to see that 72 hours turnaround is honoured. What is going on with the case?
Still no feedback
Still no feedback
Lol. Nothing like a division that feels nothing for it's clients. Still no feedback.
Lol. Nothing like a division that feels nothing for it's clients. Still no feedback.
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