****y Service

On 2/03 I phoned the call centre centre to report a problem with my phone, i was advised that the turn around time is 7 days, i phoned on 10 March, the query was not resolved then i phoned on 18/03 & spoke to a team leader Nqobile Thusine & I was promised that I would get feedback by the end of business day as she is sending a request to their back office, nothing happened. I then phoned 19/03 and spoke to Sandile Tekiso (19/03 @ 11:20am)who still said there is no feedback relating to the matter, he refused to refer me to their back office or for me to speak to a manager, said managers are too busy to be attending queries. He went on to say he is the highest person that i can talk to and no one else is higher than him, that will be able to help me, his manager Mohamed Ally is too busy and will not talk to any customer. <br> I honestly find this unacceptable that they sit in meetings the whole day and dont attend to our queries while my account is being debited every month for the service that im not using. Ref number given to me on 02/03 was***8. I am utterly disgusted and want my money back!!!