****PY TELKOM TECHNICAL SERVICE

After a storm in the Phoenix, Durban area last week Tuesday - i reported my mum's landline as faulty - that was a week ago yesterday. to date i have had no sms update as to how far the technicians are with repairing the problem. i call everyday and while the consultants on the 10210 lines sound like they actually do know what they are doing. Their search for an update sounds genuine, but in this week i have had each consultant telling me the exact same thing. The technician has been out to have a look and they are busy with replacing a battery....and what do you know???? The service has still not been restored. Telkom technical support has declined so severely over the years, it is actually quite shocking. i have been a Telkom customer for many years, technicians have always resolved issues within two working days. Telkom technical support management, i hope that my complaint is taken seriously. I am in the service industry myself and this kind of service does not reflect too well on your company/department..i have heard many a friend say that they will not install ADSL because of the really bad reviews that they read about Telkom. i am tired of phoning everyday, i wish that someone would be honest enough to actually tell the truth. or at the very least, provide feedback via sms as you used to.