****py Telkom Service

My sister has a fairly new contract with Telkom consisting of a laptop and 10 gigs wi-fi, she experienced problems with the laptop as soon as she switched it on, it took ages to load and at the end of the day she had to make use of an internet cafe's service.She tried using laptop again but as mentioned before , it takes ages to load , but eventually she could use it , but only at a snail's pace. She then discovered that her wi- fi also just slips away though she didn't use it much, due to the slowness of the laptop. The two us then took laptop to Telkom store in Canal Walk, GEEZ ! BIG mistake, the technician told us that laptop system has to be updated , we told him it's fine , he may go ahead, after about 45 minutes I asked one of the ladies for a glass of water, to which she rep****: "we do not have water here" I was so shocked by the way she rep****, I went in search of a kiosk or shop to purchase a bottle of water, by this time my sister was becoming real irritated as 2 hours has passed and update is only at 11%.She asked the technician how long it would take , he said it could still be a few hours. My sister said that would be too long and decided to rather come back some other time , as it was already late afternoon. We returned to same store 2 days later , but left disgruntled and still same problem as my sister forgot the laptop's charger at home and this so-called REPUTABLE store DID NOT have a charger for said laptop , which Telkom supp**** ! Furthermore , the technician was the most unfriendly person I've ever encountered , he made us feel as if we were burdening him and we're more of a nuisance than a client who is actually part of a society helping to pay his salary! So after THREE trips to Telkom , the problem is still exactly what it was and disappointment is at the order of the day, by the way , there was not even a manager to speak to , or that's what my sister was told when she asked to speak to a manager, I never expected that type of treatment from a Telkom store consultant !!!