****py service ever!!!!

I phoned telkom as they need to assist me with the activation of my adsl line. I phoned the call centre, hung on for about a hour for the next available operator to answer. She transferred me to the support department. Hung on there for about admirer 30 minutes and got transferred to a other department where the phone cut. I want to know it's it so difficult to get assistance to sort out my modem. I tried phoning later only to find out that the support department has office hours. What happened to 24 hours support for ADSL customers. Just help me with my connection and I will leave you tellin alone