****py service

I've been experiencing internet problems since the end of January 2015. So every night I've been on the phone religiously. After 2 hours every night, I either got bored for wasting my time or some idiot on Telkom side put the phone down in my ear. On the 4th of February, I eventually got hold of someone after 2 hours and she told me that they are probably working on our area's lines. After a few days I realised that everyone in my area's internet connection is still working fine so I went on the phone again. It was the same story, phone got put down in my ear or I have to call during working hours to get a credit refund or for a cancellation. On the 13th of February, I got through again, and a technician was booked for me. He phoned on the 16th to check if my phone is working..it was btw. A week later the area's phone cables got ******. So basically, I'm phoning each day without success, the assistants in the store also said I can only do it via telephone. They are truly the ****piest service providers