****py customer service at Telkom

Telkom customer service is ****py. You will be lucky to get anyone on the phone. The waiting time for calls to their call centers are very long. After waiting for a long time you then realize that you are through to the wrong department, your call then gets redirected or you are given a new number meaning another long waiting period. Today I was given a number to contact for sales 10213, after waiting my turn the department told me that they do not handle LTE sales. The lady gave me another number which did not work. I then tried chat, after explaining my challenge she redirected me to 10213, at this point I told her that the people at this number told me they are unable to help me is there anyway she can ensure that I connect with the right people? She then told me that she doesn’t help with sales and proceeded to disconnect the chat whilst I was still typing. Talk about being sent from pillar to post. This is unacceptable. Change needs to happen.