MA
Malika A
1 reviews | Active since Sept 2017
05 Sept 2017, 15:39
****PIEST EXPERIENCE EVER!!!
The most appalling service received from Telkom. Call centre agents placing me on mute for 15 mins on end IN THE MIDDLE OF MY SENTENCE, having to explain the same story over and over again "my house burned down , nobody is able to live there anymore, could you please relocate the line" over and over like a Damn parrot. Manager, Chelvine, making empty promises, - setting expectations for call backs and NOT DELIVERING. Technicians coming out and NOT HAVING THEIR EQUIPMENT! Looking retarded when you ask them "how the hell do you not have your EQUIPMENT?" , rescheduled the appointment TWICE because the technician didnt come. I had to spend EID at home without my family to wait for that no show, Solomon the technician with no equipment. What do I have to do to get my line relocated??? a MAJOR disappointment. Sies.
Helpful (0)
Replies (3)0
Replies (3)
Telkom's replyOfficial
10 Sept 2017, 10:02Hello Mally04
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply10 Sept 2017, 10:02
Official
Hello Mally04
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
10 Sept 2017, 10:18Hello Mally04
Apologies , the query has been escalated to our fulfillment team.
Regards
Noleen
Telkom Social Media Team
Best regards,
Telkom's reply10 Sept 2017, 10:18
Official
Hello Mally04
Apologies , the query has been escalated to our fulfillment team.
Regards
Noleen
Telkom Social Media Team
Best regards,
MA
Malika A's updateReviewer Update
14 Sept 2017, 19:42Hi Noleen, I received a message a week ago to advise me that telkom will send a technician today.
The email stated
Telkom SA: Dear client MR. MOGAMAT SALEEM ALLY, Telkom SA will send a representative to your premises - 60 SURREY ST, WILDWOOD, MITCHELLS PLAIN to fulfil your service request. We have scheduled your new line installation/modification for the 2017/09/14 - please note this is a/an All day appointment. Please ensure that you have your original ID document and/or letterhead and a certified photocopy thereof ready for presentation when the technician calls at your premises. Please reply @Yes if all the above mentioned is correct or @No if the above mentioned is incorrect and/or date is not suitable
I once again stayed home, all day... ALL ****ING DAY ,NOLEEN!!! Again.. for the 3rd time. Telkom sends these messages confirming dates . I stay out of work and lose a days money and the technician doesn't pitch. What do I have to do to get someone out here? Telkom is seriously the ***est service provider ever. I already went through a klom *** losing my house
And all my possession in the fire and now this? *** pathetic. I hope you can understand how all pathetic this is.
MA
Malika A's update14 Sept 2017, 19:42
Reviewer Update
Hi Noleen, I received a message a week ago to advise me that telkom will send a technician today.
The email stated
Telkom SA: Dear client MR. MOGAMAT SALEEM ALLY, Telkom SA will send a representative to your premises - 60 SURREY ST, WILDWOOD, MITCHELLS PLAIN to fulfil your service request. We have scheduled your new line installation/modification for the 2017/09/14 - please note this is a/an All day appointment. Please ensure that you have your original ID document and/or letterhead and a certified photocopy thereof ready for presentation when the technician calls at your premises. Please reply @Yes if all the above mentioned is correct or @No if the above mentioned is incorrect and/or date is not suitable
I once again stayed home, all day... ALL ****ING DAY ,NOLEEN!!! Again.. for the 3rd time. Telkom sends these messages confirming dates . I stay out of work and lose a days money and the technician doesn't pitch. What do I have to do to get someone out here? Telkom is seriously the ***est service provider ever. I already went through a klom *** losing my house
And all my possession in the fire and now this? *** pathetic. I hope you can understand how all pathetic this is.