RC
Rosemary C

1 reviews | Active since Mar 2012

01 Apr 2016, 15:06

****iest Service Ever

Telkom Mobile phoned with a contract in 2014 making promises high and low about their outstanding cervices.... since we received the phone there was problems with the service and with the phone. When I phoned about the problems they said we must send the phone back on our expenses and that they can't say how long it will take and we will loose everything on the phone no, photo's ext... we never sent it back thought we will just wait til it is done and switch to a different service.... <br> <br> now cause of not getting my bill and Telkom not taking their money as we asked we got behind and cervices was suspended they took the whole amount on the 24th of March an when I phoned on the 25 they said it will take 72 hours on Tuesday the 29th it changed to 72 working hours but they can reconnect me immediately if I sent them proof of payment but it was debited from my account and today the ST of April they said they have to wait for their department to make the funds available then Manager Mesham said it will take 7-14work days and no faster we must just wait for the service to be switched back on...<br> <br> This is the ****piest service I ever had to delt with.... how can something change so many t

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Replies (1)
Telkom
Telkom's reply01 Apr 2016, 18:51
Official
Hello Babby Angel,

Thank you for making contact with us. Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM219442.

We apologise for any inconvenience caused.

Kind regards

Mwezi

Telkom Social Media Team

Best regards,