**** TELKOM MOBILE SERVICE!!!!!!!!!!!!!!!

Case number : ********** 7

Hi

I have a mayor problem with Telkom and am getting no satisfaction from them with regards to solving a problem THEY created.

I am supposed to pay R220 per month which includes my 1GB data and my handset as a added bonus I got 10GB for the 1st 3 months of my contract which I took up in middle October. So that means the data is supposed to be "done" in mid January.

I received a statement from them this month billing me for R760.06 which is due by 02 Jan 2018. There is a also spend limit on my account of R500 which I did not agree to.

When I contacted them they told me it is because of an out of data bundle which I used but I only used 3.3GB data which was supposed to be deducted from the 10GB I got from them. If I understand data usage correctly - you can only be charged for out of data bundle rates once your current bundle is depleted, please correct me if I am wrong - what happened to the remaining 6.7 GB I have not used (they gave me)

I refuse to pay the R760.06 because the issue is with Telkom and not with me - the user.

I understand it is a busy time of year but I wanted to sort this our professionally with them and they have given me no satisfaction whilst dealing with them.

Not sure whom to turn to but I want to take this further.

Thank you