**** service from Telkom cellular and ADSL

I have sent the email below to 2 Supervisors at Telkom on 2 consecutive occasions due to non delivery on their behalf, not a single reply from them. They promise the world and deliver nothing.

It was now the eighth time that I am contacting Telkom regarding a contract phone that was entered and not upheld on their side.

I entered into an agreement with Telkom for a Huawei P8 lite beginning March, included in the package was the following: 1. 1GB Data 2. 2GB Mesenger data 3. 30GB Data once off split over 3 months, meaning 10GB for 3 months All for R179pm

At the end of March I realised the data was depleted and a bill for data was R500 additional (2.6GB used additional). I went to a Telkom store and they informed me that I had to contact 10210 to have it sorted as they cannot do that at store level. I have contacted 10210 on the 4th of April (REF ********** 5) and logged a call and they informed me the issue will be solved in 72hrs and the back office will contact me. Nothing of that sort happened. On the 19th of April I contacted 10210 again to follow up, I was informed the case was not allocated or something to that effect (REF ********** 9). They promised me it will be sorted in 3 days(once again), 3 days came and gone and nothing happened again. Subsequently I cancelled payment on the debit order informing Telkom I will pay once this was resolved. An additional charge of R226 was added to my bill. I also said that if Telkom can't resolve the issue then I will cancel the agreement and return the phone and all to Telkom. On 8th of May I phoned 10210 again, same story, NOTHING HAPPENED, NO COMMUNICATION ETC. (REF ********** 2). On the 29th of May , I have spoken to Philisiwe Mdlelose informing me again the case was not actioned to the department in question. She said she will do that and all will be sorted. Let's hope something comes from this eventually.

I will NOT pay the additional charges for data and fees for stopping the debit order, that you can forget, because it was not an issue on my side. On the 15th of July Telkom disconnected the phone on which contacted them again. I received a reference nr ********** 8 with a 72hr promise it will be sorted. This time it was sorted after 2 weeks, but only the extra charges were written off, still no data was loaded as per agreement.

Today is the 28th August and still no 30gb contractual promised data on the 12th of March. In the meantime I have paid the outstanding bill, just to have the phone reconnected. That took 3days to happen.

I have now finally lost it and it is my last attempt to have it solved. If no joy, they can have the phone and their **** service for themselves. I am done with them. I am having issues with their ADSL as well, trying to cancel the agreement of my father that passed away and still no joy, 3 months later after sending all supporting documents.