**** service from call centre and shops alike.

Where I live we have on going problems with Telkom internet out of service. I then read about getting a free integrated sim with free data on to use when internet down, but you have to go to Telkom shop. I did the 200km round trip to nearest one in Mossel Bay on 23-03-2018 and my phone was set up by their consultant (terminal 3041-03) and told it would take a day or so to activate. I kept on trying to use it and every time got error message "NO Internet". I phoned 10213 on so many occasions but to no avail. On 18-06-2018 I was in CT and went to Telkom Tygervalley Centre and saw Yusra Froude where I spent the best part of 1 1/2 hours while she and others did all kinds of things to sort out my problem. They then tried to say the fault was that my phone was "blocked", but even when they tried with one of the other staff's phones, it would not work. I then went to Vodacom who are just a few shops away from them. I enquired about my phone being blocked and was immediately told that since around 2010, no phones are allowed to be blocked. There consultant did some checks and said it was not the phone as he even tried it in his own. He said it was a Telkom problem. I went back to Telkom and told them and then they made out a report which was sent via email. Report No ********** Request detail. I was then asked by the lady to send me an email with all my contact details when we were home again. Sent following emails: 22-06-2018 at 08h47 Sent info requested. 22-06-2018 at 13h10 Received "read report" 25-06-2018 at 11h40 Sent 2nd request. 02-07-2018 at 11h47 Sent 3rd request. 11-07-2018 at 11h29 Sent 4th request advising that if I did not receive response by 12h00 on 12-07-2018 I planned to post everything on Hello Peter. The report was sent with urgency "4-Medium Low" after I had already been sitting with problem for 3 months.