**** service for new clients

Hi,

I'm thinking I made the biggest mistake signing up to Telkoms Unlimited deal for Landline and uncapped ADSL. On 31 Aug 2018 I signed at the Telkom Mutual Park store in Pineland Capetown, I was informed by the sales lady that it would take a few days for latest 07/09/2018. On the 04/09/2018 I received a sms confirming my landline account was switched over . On 07/09/2018 I received my adsl username and password , in which I collected my Telkom ADSL router from the store , I was informed to follow the installation steps on the route and I would be connect to Telkom internet. The evening of the 07/09/2018 I tried installing the router with no success I contacted Telkom tech support only to be told that I require a TIN number (Telkom internet number) I should contact the sales team and only then can tech support can assist. I contacted Telkom sales on 08/09/2018 which they were unable to assist due to there systems being offline they were unable to provide TIN. On 10/09/2018 I went back to Telkom store collected my TIN number an was assured that my Adsl is active and would arrange a tech support callback. The tech support agent informed that he cannot assist as the TIN number was still not active. What **** service , if I had gone to another ADSL provider I would of been connected in 48hrs. I cant believe how bad the service Telkom provide to new clients, the Tech support agent advise to allow 24 hours , that if I'm not connected will be cancelling the whole deal as it costing more data on my wife and my cell phone