**** service by Telkom!

i have been having issues with my Telkom internet for a while now. normally we experience very slow speeds and end up calling the call centre (10210)and it gets resolved but it is on going.

on the 9th of January we experiences extremely slow speeds and we were unable to use the internet. i call the call centre and logged a complaint. i was provided with reference, ********** 9. on the 14th January, i got a call from open serve. the person asked me if i still had a problem. i advised that the network is erratic. the person from open serve then advised me to call the Telkom call centre and ask them to change the wifi setting on my router. i called the call centre but the agent advised me that they could not change the wifi settings on my router. all they can do is refresh the port.

the agent then refreshed the port and my internet went dead. they then tried several other methods to get my internet working which included resetting my modem. non of this worked! i was then provided with reference, ********** 5.

on Wednesday i called back to the call centre to check on the progress due to no technicians calling me. the call centre agent then proceeded to do the same trouble shooting mechanisms although i advised that that was already done and my network is not working. i was then provided with reference number, ********** 9.

on the 21st January i called the call centre due to still no technicians calling me to resolve my problem . i was provided with an escalation reference, ********** .

on the 23th i called back to check on progress and was advised that no progress was made on my fault to date. further to this all the faults i had opened had been closed with out my query being resolved!! the call centre agent then gave me a number for the Telkom customer care. i called this number on the 24th of January and received reference, ARS 361324.

i called back on the 25th to check on progress, again there was no progress!! i was provided with escalation reference: ********** . and advised that a cable needs to be repaired.

from he 25th January, until now. the telephone lines voice and internet have been down. other people in our area also don't have telephone lines.

i called back on the 28th January and was provided with a reference: ARS 361324 and was advised that the matter is being dealt with at the CEOs Desk.

this matter is greatly disturbing. i definitely will not recommend any one to use the services of Telkom. their network sucks and their service sucks!!!!!!

i will also be changing my network provider due to their poor service!