**** Service

I am not happy at all with regard to the way my query is been handled by Zama.my number was suspended which I understand as I did not make payment. on the 25th February Telkom deducted the outstanding balance and my line is still suspended to date. what makes me angry is that Zama told me that the payment is not reflecting on their system, now my question is how does a big company like TELKOM deducts money off my account and six days later the money is still not reflecting on their system.I forwarded Zama my bank statement indicating that Telkom deducted the amount still nothing was done.she told me that she escalated the matter to her manager who did not bother to give me a feedback. from my understanding Telkom has an SLA of 72hrs when dealing with queries and it has now passed that time frame.no case was logged I was never given any reference number for follow up purpose. all the time I call the call centre and ask to speak to Zama she is always avoiding me and promise to call me back.Telkom just does not give a damn about their customers all they want is your money and are never there to assist you when you have queries. I now want to cancel my contract with them period.<br>