**** SERVICE..!!!!
How is it possible to just not care about your customers?
I've been having endless issues with my ADSL connection for over a year now, I have logged numerous faults for this but each time it just gets closed.
The latest fault logged was on the 6th of April.. Almost a month now.... Up until today i have only received about 3 Sms's stating that they have my fault in hand and that's it..
Why is no one making contact with me or at least just have a look at my fault... i might not have a million rand contract with Telkom but i'm still a loyal customer, where is your "Loyalty" or is your customer service also a "best effort service"???
I'm sick of this kind of service and will be sure to cancel my account with your company as i'd rather have no internet than struggle like this.
I've been paying every month on time but I'm not really sure that I'm paying for....
Please can someone be so kind as to help me out here??
Just fix my issue or at least offer me something better before it's too late.
Helpful (0)
Replies (4)0
Replies (4)'s updateReviewer Update
09 May 2018, 10:49And look at that... still no one has bothered to make contact with me or anything..!!!!!!!!!
Each time i phone the call center I get told that that we're busy "Escalating" this matter..
I'm sick of this!!!!!
I'm not paying you half of the money, am I????????
's update09 May 2018, 10:49
Reviewer Update
And look at that... still no one has bothered to make contact with me or anything..!!!!!!!!!
Each time i phone the call center I get told that that we're busy "Escalating" this matter..
I'm sick of this!!!!!
I'm not paying you half of the money, am I????????
's updateReviewer Update
11 May 2018, 11:39Still waiting......
Clearly doesn't help contacting technical support as they just apparently "Escalate" the matter which doesn't help resolving.. I get told that they will resolve this by the 20th...
Mr. Sipho Maseka, your company needs to take some serious steps to ensure that your customers are looked after.
's update11 May 2018, 11:39
Reviewer Update
Still waiting......
Clearly doesn't help contacting technical support as they just apparently "Escalate" the matter which doesn't help resolving.. I get told that they will resolve this by the 20th...
Mr. Sipho Maseka, your company needs to take some serious steps to ensure that your customers are looked after.
Telkom's replyOfficial
14 May 2018, 13:52Good day.
Sorry for the delay and inconvenience caused. Our team will follow-up and be in touch.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
Telkom's reply14 May 2018, 13:52
Official
Good day.
Sorry for the delay and inconvenience caused. Our team will follow-up and be in touch.
Thank you.
Regards,
Moenieb.
Telkom Social Media Team.
Best regards,
's updateReviewer Update
22 May 2018, 21:05I was told that since it was "Escalated" that my issue was marked to be resolved by the 20th... it's now the 22nd and i was still not contacted or anything. you guys still fail to impress.
Get your act in order and stop making silly promises that your mickey mouse business cannot keep.
's update22 May 2018, 21:05
Reviewer Update
I was told that since it was "Escalated" that my issue was marked to be resolved by the 20th... it's now the 22nd and i was still not contacted or anything. you guys still fail to impress.
Get your act in order and stop making silly promises that your mickey mouse business cannot keep.