**** Service

After walking in to a packed store which was obviously understaffed at The Glen yesterday I had an encounter with 2 staff members who I feel should not be customer facing at all. Firstly after walking in and waiting for almost 20 minutes with nobody asking us what they could do or point us in the right direction it was left to the customers to figure out what queue went where! Simphiwe then walks from the back and starts asking customers why they standing where they are and how is it that she must walk passed if they are there. Then she demands that everyone move and do as she says in order to get helped. A few minutes later Zanele then walks up to me and asks if she can assist to which the obvious response was yes, my wife then asked the lady for documents to have a line cancelled and she turns around and picks up a page that had already been used turns it over and says: write what it is that you want on here, when asked is there no formal document to complete her response was \who said so"i was given a managers name Frans but he never answer his phone. Also the store then called my land line and disclosed info about the status of the account to an unauthorized party. """