CPA Violation

My mother, an elderly pensioner has twice returned her Contract Cellphone to Telkom Garden Route Mall for Repair within CPA contract terms of exchange.. A Samsung. It had ZERO ringtone audibility. Yes - my mothers hearing aid fine. It was a brand and model issue needing only software upgrade even though acquired new from Telkom - this hadn't been done by your bulk phone suppliers , ahead of customer release? Telkom George used Home Appliances Repairs (who? Really?) Mossel Bay received phone (why not an authorized Samsung repairs unit?) They claimed water damage. Was this a Sipho Masuku ensorsed ***** to institute a warranty void? This is a cop out approach. Trouble shoot the supplier problems rather than shoot the customer?. My mother always carries her phone in a small leather wallet? In her handbag? Telkom cannot prove water damage claim with a corresponding report? No substantiating service repair documents as required in Telkom's standards? Telkom demands R890 which the 84-year-old customer,my mother now pays upfront. This is followed by a R1349 quote, and thereafter a further R188,00 assessment quote to be paid upfront also? She trusts them and needs immediate connectivity. Now phone still no ringtone, phone is sent to Jhb to a A Warehouse and Distribution bulk supplier BRADIAN LOGISTICS supplying "high Value and high volume" (Sounds like a promise with no integrity? Telkom & Sa customers being supp**** with African Sh-thole standards accepted old phones from elsewhere. (Sounds like 2015 old stock dumped in SA in 2017 at "high value" accrual for supplier. Headache for Telkom? Sipho Masuku CEO, Telkom has failed in ensuring his outlets and suppliers receive quality cellphones and also importantly up to date software (mmm A 2015 issued phone will need new end of 2017 software upgrade?) And by not using authorised Samsung brand phone repair support, this is forcing client, a pensioner to pay for this corporate greed? Now they demand R188,00 quote they say is only valid 7 days? ? This sounds like sound series of consumer violations. #ICASA and #Wendy Knowler of Consumer Ombudsman to be approached next. My mother has signed a 24 month contract with data and internet service provider option but she has no phone. No phone since December, phone faulty and reported immediately before then? CPA violations? All phone needed was software upgrade. I offer this complaint as a need to troubleshoot these headaches for Telkom, to have a better customer service protocol. Google brand issues, and check software upgrades first? Please replace my mother's cellphone so she can see out the 24 month contract and hear her daughter long distance on the phone. Stars and Human DNA solutions needed - a more humane and professional approach to Telkom contract bleeps and blunders? Sipho Masuku's R25-million salary needs to be paid by a pensioner please? Come on Telkom. In Jhb I receive excellence...Is this not possible for George Telkom Garden Route Mall, please?