CPA too difficult for you?

<p>I appreciate the reference numbers, the sorry messages, and the fact that this has been escalated (I honestly don’t know where it has gone to…); but the fact of the matter is that this whole customer service/ after service scenario is beyond ridiculous.</p> <p>You have two very simple issues:</p> <p>1. Customer asked for a warranty assessment, because the new device became defective within 4months, thus falls within the imp**** warranty period. It was a latent defect, yet you ignore my choice for a replacement and you repair the device….Please check CPA…and if it has been amended then please send me the new version.</p> <p>2. I did not use my SIM from 27/3/2017 to date!! So please credit my account…</p> <p>In order to obviate all this time wasting and seemingly *********** behaviour one of your associates just needs to sanction the above based on the facts; and if he or she doesn’t then they just need to inform me why not….WHAT is so difficult??</p> <p> </p> <p>I have so may reference numbers and probably every Telkom social media team member liaised wit me already...PLEASE PLEASE...JUST FOCUS ON THE TWO ISSUES: IMP**** WARRANTY and CREDIT MY ACCOUNT...PLEASE!!</p>