COVID 19 PANDEMIC : TELKOM IS COMPLICIT ON THE DEMISE OF OUR BUSINESS

I have logged a fault on 12 June 2020, because all of a sudden there was no internet connection, nor was a display of ADSL on the modem. I have called numerous times the call center, where upon they attempted to assist, with me doing the technical stuff, which proved to be a futile exercise.

It should be noted that, I took the modem to the Baywest Mall Telkom store and the technician plugged it in and the modem was working excellently. However when it was plugged at the business line, there was no internet light including adsl light.

Consequently, I had to log a fault again, and quite frankly i have been calling telkom and requesting that they rather send a technician to come on site and fix the problem, once and for all.

This is because i am using my personal line to buy data, and the cost, is above the cost that i would have to be billed, should the technician ascertain the problem was our fault. However this is not happening, instead the call centre agents, want me to do the things that i have said i am unable to.

In conclusion, I would like to request that this matter be resolved with haste, by dispatching a technician. I am of the view that the fact that we have to virtually conduct our business online due to COVID 19, is not appreciated. Secondly, the use of my private line is not sustainable Furthermore, I won't be reimbursed with the data that i am buying from my private line that i have with Telkom Mobile.