Coverage Problems for Weeks

When I started using Telkom, the coverage was quite good. Since I live on a farm, you choose whatever works. I've also started using their Prepaid uncapped bundles, switching it up to the R599 bundle since our options with internet is also quite limited and I was hoping I'd change our isp on the farm to telkom. Almost everyone on the farm uses telkom. It's been weeks now, ever since loadshedding started that none of us has signal anymore. And if you look to report a coverage problem, you don't find the right channels. If you request a call and the call, you wait days for someone to call you, then if they do call, and the call gets cut, they don't call back. If you try calling the number, you don't get through to the right department. It would be good if service providers focused on what actually makes people buy their products, rather than anything else..