Coverage is bad
Your option doesn't offer help for the situation in our area I'm concerned about Telkom network it has been over a week now where by my network has been so poor I'm even lucky to be able to send this message with out hinderences. I buy alot of data and airtime but I'm unable to use it. I telkom, my wife has telkom, my daughter has telkom but our phones either have no network or little network that we can't even access anything. Please guys sort this out it's unfair we work hard for our money and the service you guys give is so pathetic. Ive been online the whole day struggling with network your bot services are useless cause they tell me to restart my phone like really don't you think I've done that already I have 3 other devices with telkom Sim cards and it's obvious it's not my phone only it's the whole area that's having the same problem.
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Replies (1)'s updateReviewer Update
02 Nov 2023, 16:43Still no network in my area for Telkom only thing you guys do is trouble shoot and ask for my details I've battled for a week to get signal... All you guys do is give out reference numbers where as I've told you countless times the entire area has a problem I had a guest from Jhb and he complained that he doesn't have network on his mobile and his using Telkom as am I. We apologies for the inconvenience caused. This is only solution you can come up with....is a stupid reference number...what about my data I'm loosing I paid with my hard earned cash? If my area was in a upper class society they would've had this problem resolved long ago with 20 technician vehicles running around the area. You guys don't even do maintenance on your existing infrastructure in the area....very poor from a company who claims to be the best!! 😡😡😡
Kindly note that we have escalated to our technical support team for further investigation and assistance, the case reference number is ***5, they will be in contact. Please note the case turnaround time to 72 business hours. ^PZ
Kindly note that we have escalated to our technical support team for further investigation and assistance, the case reference number is ***5, they will be in contact. Please note the case turnaround time to 72 business hours. ^PZ
's update02 Nov 2023, 16:43
Reviewer Update
Still no network in my area for Telkom only thing you guys do is trouble shoot and ask for my details I've battled for a week to get signal... All you guys do is give out reference numbers where as I've told you countless times the entire area has a problem I had a guest from Jhb and he complained that he doesn't have network on his mobile and his using Telkom as am I. We apologies for the inconvenience caused. This is only solution you can come up with....is a stupid reference number...what about my data I'm loosing I paid with my hard earned cash? If my area was in a upper class society they would've had this problem resolved long ago with 20 technician vehicles running around the area. You guys don't even do maintenance on your existing infrastructure in the area....very poor from a company who claims to be the best!! 😡😡😡
Kindly note that we have escalated to our technical support team for further investigation and assistance, the case reference number is ***5, they will be in contact. Please note the case turnaround time to 72 business hours. ^PZ
Kindly note that we have escalated to our technical support team for further investigation and assistance, the case reference number is ***5, they will be in contact. Please note the case turnaround time to 72 business hours. ^PZ