Courier services bad attitude

<p>I bought the phone 2 weeks ago from Telkom, yesterday i was supposed to receive my parcel but when I tracked it this morning it stated Address Problems. I called the Courier It company to be told by 2 very professional consultants that my address was there and it's correct but the company name for delivery was not included, I told them that no one contacted me for such but at the end of the day the exact address was there. I was transferred to the 3 rd Consultant who **** to me saying the address is not there and they will only do delivery next week(3 weeks waiting for the phone which i was supposed to receive within 7 days). This ************* consultant transferred me to the Manager whom already had an attitude. He told me that he will not loose his job just because I want my parcel to be delivered today, It's not his companies( Courier IT) fault that the phone wasn't delivered to me but Telkom is responsible for that. I than said to him, from the word go he had attitude towards me, throughout he kept on giggling which showed me that to him I was just a nobody and I didn't matter as a customer. I informed him that his attitude towards me i do not like it and I could hear from the word go that he was going to tell me **** since I was painted as a difficult customer next thing he uttered that I am swearing at him and I asked him by saying what...He than dropped the call on me. What happened to Treating Customers Fairly. Telkom please sort this out or I'm taking it further. </p>