Courier guy issues

I recently app**** for a fibre line at Telkom and was told that my router is enroute via CourierIt WayBillTHD***9, upon contacting the courier service I was told that the driver git hijacked and my parcel could be one the ones that have been not been recovered. I was further instructed by the company to call back Telkom and inform them that my parcel has been ******, my problem is the contract is between them and Telkom and nowhere did Telkom inform me of a delay with my parcel. I'm truly not happy with this service as I have been a loyal telkom customer or years.