MJ
Mamello J
1 reviews | Active since Dec 2016
19 Feb 2018, 18:23
Couldn’t purchase data
Telkom is starting to be a sh#tty network.I purchased R100 airtime to buy 1GB of 99, it kept saying insufficient funds.I called the call centre which took 10min to answer.I was told my balance is R100 Bt they don’t know why I can’t purchase data cz they don’t have internal problems,they will have to log a case which takes 9days.So what must I do in the meantime???the lady purchased 500mb for R69 which is a very big inconvenience to me. Total ****.
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Telkom's replyOfficial
19 Mar 2018, 14:14Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,
Telkom's reply19 Mar 2018, 14:14
Official
Good Day
Thank you for allowing us the opportunity to assist further on your query.
Kindly confirm your affected telephone number/s, reference number if available, ID number and contact details, so that we can be able to investigate, assist and provide feedback.
Make sure you post a “Private Reply” to protect your personal information and allow us to view the details.
We sincerely apologize for the inconvenience.
Kind Regards
Tumelo
Best regards,